EE Design Team

2023! What a wild ride of a year! Saying it had highs and lows is an understatement. It was not just a rollercoaster. It was a…

User researcher Lisa Kennedy explains how collaboration across disciplines led to the recent successful launch of the EE Game Store.

Specialist Product Designers Qasim Siddique and Francesca Brooking, and Content Designers Jennifer Holcroft and Lucy Storm share how EE’s…

Content designer Sheida Heidari explains how working in the design team helps close skills gaps.

The EE Service Design team took a decision to deliver training to 600 colleagues this year on the value of service blueprint mapping. We…

User researcher Tom Smee explains how design sprints can be transformed with a bit of pre-planning.

Lisa Kennedy explains how our brand-new research labs fill a gap that remote user research can never quite replace.

Head of Service Design & User Research Jeanette Clement share BT’s approach to service patterns.

Lisa Kennedy reflects on conducting a desirability study to understand users’ perceptions of an organisation celebrating an anniversary.

Jasmir Nijhar, Specialist User Researcher at BT, has a new approach to identifying and acting on user needs.

To mark Global Accessibility Awareness Day on 19 May 2022, Ronise Nepomuceno, Digital Accessibility Manager, describes how we’re taking…

Zoe Seaman is Head of Design Operations at BT and shares her experiences of stepping into her new role.

Product Designer Mark Winter talks about his journey to becoming a mentor and what he’s learned along the way.

Content Designer Sally Schafer explains how the team tackled a problem from start to finish in just one week using a design sprint.

Jas Nijhar is a user researcher who supports multiple teams and squads, which can be tricky in an agile environment.

Content designer Ben Skelton takes us from content audit to iteration to measuring impact with a case study that looks at the EE customer…

Kim Porter, ResearchOps Manager, shares our rather competitive approach for finding the best research tools for the BT design team’s needs.

User researcher Dahni Maisuria writes about his experience developing and teaching an in-house training course for curious new researchers

At the beginning of this year Francis Webb, a product designer within BT Design, was part of a group who took on the challenge of learning…

A guest post from product lead James Engelbert with ideas on how to create an effective vision statement for your product squad.

User Researcher Jas Nijhar shows how a trial of the ‘RITE’ method is working for the BT design team.

The foundations of content design have been with us all along, says BT content designer and former journalist Becky Gamester-Newton.

In June 2019 I joined BT Consumer Digital and took on the responsibility of creating a Design Operations team, as their new Head of Design…

Katharine Johnson, user researcher, writes about the importance of personas, the process for creating them, and how it’s helping in the…